1. Who we are
    1. We are Domain Registrar Services Ltd, trading as allthe.domains, a company registered in England and Wales, our company number is 08233068. Our registered office is Domain Registrar Services Ltd, Office 8, 35/37 Ludgate Hill, London, EC4M 7JN, United Kingdom. Our VAT number is GB300554646.
    2. Our contact details can be found on our Contact Us page.
  2. Definitions
    1. "Our", "we", "us", and "the company" refers to Domain Registrar Services Ltd, trading as allthe.domains.
    2. "You", "your", and "Customer" refers to any individual, incorporated company or business to whom we provide Services under The Agreement.
    3. "The Parties" shall refer to both You and Us as parties to The Agreement.
    4. "Acceptable Use Policy" ('AUP') means our Acceptable Use Policy, as updated from time to time, which can be found on our website - https://allthe.domains/terms/acceptable-use-policy.
    5. "Cookie Policy" means our Cookie Policy, as updated from time to time, which can be found on our website - https://allthe.domains/terms/cookie-policy
    6. "Privacy Policy" means our Privacy Policy, as updated from time to time, which can be found on our website - https://allthe.domains/terms/privacy-policy
    7. "Client Area" refers to our customer portal where Customers can manage their account, services, and support communications located at https://manage.allthe.domains.
    8. "Fees" means the charges payable by the Customer as specified in the Client Area, Order Confirmation, or as advised to the Customer from time to time.
    9. "Order Confirmation" means the email sent to the Customer following a request for services placed by the Customer.
    10. "Product Terms" means the terms and conditions specific to the Services ordered by the customer. All terms and conditions can be found on our website: https://allthe.domains/terms.
    11. "Services" means the products and services ordered, or provided freely, by us under The Agreement.
    12. "Website" means "https://allthe.domains".
    13. "Domain Extension" means the DNS zone at the end of your domain name, for example, ".com", ".co.uk" or ".uk.net".
    14. "Due Date" means to the date listed in the Client Area upon which payment should be made by.
    15. "Expiry Date" means the date which your Service has been deemed to be paid up to, but not necessarily including.
    16. "In writing" or "written" includes communication submitted via support ticket, email, or postal mail sent to our registered office.
    17. "Chargeback" refers to the reversal of payment made by credit card, debit card, bank/wire transfer, cancellation of a cheque, or providing a cheque which is returned for any reason.
  3. How we use your personal information
    1. Our Privacy Policy sets out how we use your personal information. We encourage all our customers to read our Privacy Policy as this explains important terms which apply to you as well as how we handle your data.
  4. The Agreement between us
    1. The Agreement is formed between Domain Registrar Services Ltd, trading as allthe.domains, and the Customer named on the Order Confirmation.
    2. The Agreement comprises the General Terms & Conditions (this document) as well as relevant Product and Promotional Terms, including but not limited to the Privacy Policy and Acceptable Use Policy.
    3. These Terms, as well as any associated document referred to, constitutes the entire agreement between you and us ("The Agreement").
    4. You acknowledge that these Terms will be considered definitive and that you have not relied on any statement, promise, or representation by or on behalf of us which is not set out in these Terms.
    5. Our online order process provides confirmation at each stage of the order details allowing customers to amend any errors before submitting the order to us. Please take the time to check your order before final submission as we may not be able to rectify errors once the order has been confirmed.
    6. After you place an order you will receive an automatic email acknowledging receipt of your order. This does not mean that the order has been accepted or processed.
    7. Once payment has been received successfully the order will be accepted, a contract is formed, and we will email you the order confirmation. For most products we will attempt to automatically provision your service and you will usually then receive an email with product information such as login details where applicable.
    8. If we are unable to provide the product or service, for example, because the domain registry rejects the order, or we identify a pricing error, we will contact you by email and will not process your order. If payment has already been made, we will provide a full refund as soon as possible.
    9. The Customer may not assign or transfer the contract/agreement without Domain Registrar Services Ltd's prior written consent.
    10. We reserve the right to assign the benefit of The Agreement to another party. Should this occur you will be given prior written notice of any assignment.
  5. Our rights to vary these terms
    1. We reserve the right to vary, amend, add to, or subtract from our Terms & Conditions at any time and without the explicit consent of the Customer. Continued use and renewal of services constitutes acceptance of these terms.
    2. We aim to provide 30 days notice should we make significant changes to these Terms & Conditions. We will notify Customers affected using the primary email address associated with their account.
  6. Interpretation
    1. Headings used in The Agreement are added for stylistic and convenience only and are not intended to form part of The Agreement, nor alter the interpretation of any terms.
    2. The Agreement shall be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
    3. In event of a conflict between General Terms & Conditions, Product Terms, or Order confirmation the conflict will be resolved in order of priority Order Confirmation, Product Terms, General Terms & Conditions.
    4. The Parties under The Agreement agree that no other person or entity shall have any rights under The Agreement to enforce any of these terms by virtue of the Contracts (Rights of Third Parties) Act 1999.
    5. Any gendered pronouns refer to all people regardless of personal gender identity and the singular includes the plural and vice versa, as the context shall admit or require.
    6. Each provision of The Agreement is to be interpreted as a separate limitation. Should any of the terms of The Agreement be found to be invalid or unenforceable for any reason the offending term shall be deemed to be deleted from The Agreement; all surviving terms will continue to apply.
  7. Pricing & Payment
    1. We offer a wide selection of Domain Extensions and Services. While we make reasonable efforts to ensure the prices quoted on our website are correct, it is possible that errors may occur. Should we identify a pricing error, we will inform you of this error and give you the option to proceed with your order at the correct price. Alternatively, you may cancel the order. If payment has been made we will issue a full refund as soon as possible.
      If we do not receive your confirmation we will cancel the order after 7 days. We may also revoke a service which was provisioned at the incorrect price until the correct fee has been paid in full.
    2. Due to the nature of some Services, the service expiry and service Due Date may differ. For the avoidance of doubt, payment is due on the Due Date and not the Expiry Date. Some services may not be renewable after the Due Date even if renewed before the Expiry Date.
    3. We reserve the right to suspend Services due to non-payment. To avoid suspension customers should ensure services are paid before the Due Date.
    4. The price of Services excludes Value Added Tax ('VAT'). Where applicable, VAT will be added at the prevailing rate.
    5. Should you fail to make any payment by the Due Date plus 7 days, we reserve the right to charge a late fee of 3% or £3, whichever is greater. The late fee will be applied in addition to the overdue amount.
    6. Adding a card to your account authorises us to automatically charge your card and renew services up to 3 days before the due date. If you do not wish to automatically renew your domain name you should ensure that Autorenew is disabled at least 30 days before the Due Date. For Services you will need to raise a cancellation request. You can manage both options in your Client Area.
    7. Due to the nature of some 3rd party Services, such as Domain Names and SSL Certificates, some Services are non-refundable, including renewals and transfers.
    8. You may only pay for Services using a debit or credit card issued by Visa, MasterCard, or American Express, or by Bank Transfer, or PayPal. We accept payment in British Pounds, U.S. Dollars, and Euros depending on the account currency selected when you registered your account with us.
    9. You may not make payment to us by any means other than those specified in provision 8.1 without prior written consent by us.
    10. If you dispute any payment made to us with your payment provider you must contact us immediately to arrange repayment. Should you submit an unjustified Chargeback, the following shall be due and payable immediately
      1. The Fees due for any Services used in the period covered by the chargebacked payment
      2. Any and all costs levied upon us by our bank or payment provider
      3. Chargeback administration fee of £40
      4. Our reasonable costs and losses incurred to recover the aforementioned fees, including debt recovery, legal fees, and debt collection costs.
  8. Customer obligations
    1. Customers must ensure they provide current, accurate, and complete data when registering with allthe.domains. Submission of false or fraudulent data will be considered grounds for immediate account termination.
    2. When registering domain names, Customers, in addition to the nominated domain registrant, will be bound by our Domain Registrant Agreement and relevant 3rd Party Domain Name Terms, in addition to all applicable ICANN requirements and policies.
    3. Customers shall be solely responsible for making and maintaining their own regular backups for all files, databases, emails, or other data stored on our servers. While we may make our own periodic backups and make these available to customers, backups are not guaranteed and are provided for convenience only.
    4. You agree to take all reasonable steps to keep secure your login credentials, security pin, and security questions and not provide these details to any unauthorised person.
      1. In the event of your login credentials or security information being accessed by an unauthorised party, you must contact us immediately and ensure these details are changed to prevent further access by unauthorised persons
      2. We accept no responsibility for unauthorised changes or additional charges arising due to your failure to protect your login and security information
    5. You agree to abide by our Acceptable Use Policy when using our Services.
    6. You agree to provide government issued photo identification and/or government issued business identification on request for identity verification purposes. 
  9. Problems with our Service
    1. In the unlikely event that there is a problem with our Service:
      1. Customers should contact us through a support ticket and provide details of the issue as soon as reasonably possible
      2. Provide us with reasonable opportunity to investigate, repair, and resolve the issue identified
      3. We aim to resolve issues as soon as reasonably and practically possible, usually within 1 working day
      4. Should we not resolve your problem to your satisfaction, you may escalate to a Formal Complaint as specified in our Complaints Policy
  10. Our Liability
    1. Nothing in The Agreement shall limit or exclude our liability for:
      1. Death or personal injury caused by our negligence
      2. Fraud or fraudulent misrepresentation
      3. Any other area where it would be invalid or unlawful to seek exclusion of liability.
    2. Subject to clause 10.1 we will under no circumstances be liable for:
      1. Any loss of profits, sales, business, revenue, anticipated savings, goodwill, or business opportunity
      2. Any indirect or consequential loss
      3. Loss or corruption of data, information, or software
    3. Subject to clause 10.1 and 10.2, our total liability to you in connection with The Agreement shall in no circumstances exceed the price paid for the Services
    4. For many of our Services, in particular, domain names, we may rely on third parties and the applicable domain name registry to accept and process requests.
      1. While we take all reasonable efforts to ensure successful submission, this cannot be guaranteed.
      2. We cannot be held liable for such failures and it is the customer's duty to ensure domains or other products are renewed and contact us immediately should an issue be identified.
  11. Indemnity
    1. You will indemnify, and will keep indemnified, us and our partners, suppliers, employees, contractors, directors, and affiliates against all claims, costs, proceedings, demands, losses (including any direct, indirect, or consequential losses), loss of profit, loss of reputation and all interest, penalties and legal, damages, expenses (including legal), or liability whatsoever arising out of or in connection with:
      1. Any breach by you of The Agreement;
      2. Your fault, negligence or breach of statutory duty; or
      3. Any claim made against us for actual or alleged infringement of a third party's Intellectual Property Rights arising out of or in connection with the use of software and or other material provided by you.
  12. Events outside our control
    1. We will not be liable, or responsible for any failure to perform, or a requirement to delay the performance of, any of our obligations under The Agreement that is caused by an "Event Outside Our Control".
    2. An "Event Outside Our Control" means any act or event beyond our reasonable control, including but without limitation, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, natural disaster, failure of communication systems, strikes or other industrial action by third parties, local or national emergency, acts or omissions of government, protest, or DDoS.
    3. Should an Event Outside Our Control occur which will impact our ability to perform our obligations under The Agreement, we will:
      1. Notify you as soon as reasonably possible, using the primary email on your account
      2. Our obligations under The Agreement will be suspended. The duration of the suspension of our obligations will be applied as an extension to Services upon resolution of said event.
  13. Termination
    1. Either party (non-default) shall be able to terminate the agreement in the event that the other:
      1. Commits material breach of The Agreement, associated terms or policies and which (in the case of a breach capable of being remedied) has not been remedied within fourteen (14) days of written request to remedy the same.
      2. Is subject to a winding-up order or resolution, liquidator appointed, receiver appointed, or is subject of an administration order, or if notice of intent to appoint an administrator is filed, is otherwise unable to pay debts, is subject of a bankruptcy petition or order, or any equivalent process in any jurisdiction.
    2. Without prejudice to any rights under contract or any other rights or remedies, either party may terminate the agreement by giving 30 days written notice.
    3. We shall not be obligated to refund any prorated payments which have been paid, should this agreement be terminated during the service term.
    4. We do not tolerate abuse of our staff. An account may be terminated with immediate effect should a Customer direct abusive behavior towards our team.
    5. Upon termination by either party all fees due under The Agreement shall become due immediately.
    6. Failure to pay any fees due under The Agreement will be considered a material breach of The Agreement and we may terminate The Agreement immediately without prior notification.
    7. Upon termination of The Agreement we will remove all access to our systems and Services.
    8. If you wish to terminate The Agreement you must notify us of your intention to terminate by raising a support ticket in your Client Area.
Last updated: 11th July 2018